Pre-Arrival

  1. Confirm your appointment via text or email
  2. You will receive an email with your pet’s Care Plan and instructions to call your Nurse at a reserved time window to answer any questions and review additional pre-surgical information with a corresponding link to complete the Consent Form with Sedation the day PRIOR to your pet’s surgery.
  3. https://forms.gle/MTmFvQmCoohh2WgM8

Upon Arrival:

  1. Park and stay in your vehicle
  2. Please text : info@cypressfairhavenvet.com
  3. Include your name First and Last and your pet’s name,  reason for visit, Car Make/Color

When your pet’s Nurse  is available:

  1. You will receive a text that your room is ready.
  2. Please escort your pet to the door and wait for a Team member to retrieve your pet
  3. Please verify the information on the Identification Collar is correct.This should be immediately placed on your pet or temporarily on your cat carrier.
  4. Your pet will be escorted to the treatment room where a tech will review your submitted form, get your pet’s vitals and temperature.
  5. Pre-Op procedures are performed and all the pets relax while they wait.
  6. Surgeries are performed in an order to maintain efficiency, care and potential extended recovery times.

When surgeries are complete and your pet is in recovery,

  1.  A technician will call you, no later than 3pm, to give you an update and review discharge instructions.
  2. We will schedule a designated pickup time, typically between 4:00pm-6:30pm (3-5 on Saturday)
  3. Review your invoice charges and balance due and ensure you have everything you need for post-op recovery
  4. You’ll receive an e-Payment request via text message, please submit payment BEFORE arriving for pick-up. Call 281-256-8085 if you need further explanation of charges.
  5. Upon receipt of Payment your bill will be closed out and Invoice Emailed to you

Arrive for your Pet’s Scheduled Pick-Up Time

  1. Park and stay in your vehicle
  2. Please text :info@cypressfairhavenvet.com
  3. Include your name First and Last and your pet’s name,Picking up from Surgery-Paid,
  4. You will receive a text to approach the door, and wait
  5. A Nurse will be out as soon as possible with your pet, written discharge instructions and recovery items